Meaning
- the ability to simply and quickly plot a course or change direction
- to understand easily where you are and where you need to be
The Google HEART Framework: A Practical Guide to Measuring UX That Matters
User experience (UX) isn't just about aesthetics - it's about measurable impact. Google's HEART framework provides a structured way to assess and improve UX with meaningful data, avoiding vanity metrics. Neil provides a break down of each HEART category, explaining how to track key signals and align UX goals with actionable metrics to make data-driven decisions that enhance product value.
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