Customer Focused Design: Transforming Customer Delivery for Small Business Owners in Lincolnshire
Developed a clear growth plan and sustainable tools for enhancing membership and services.
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Case Studies
User Journey Mapping: Hays Travel App Launch
Aiding the development of a customer-centric app to increase engagement, reduce workloads for staff, and support broader technology transformation goals.
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Multi-Entity M&A Delivery: £250M Merger & Acquisition Delivered Ahead of Schedule and Under Budget
Delivered a merger and acquisition programme for Glenigan, integrating them into the Byggfakta Group by leveraging agile project management, aligning stakeholder collaboration, and implementing process improvements.
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Operating Model Design: For a £300M Development & Innovation Centre in Northern Ireland
Scale up & transform the operating model of the technology team for one of the 'Big Four' professional services organisations.
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Transforming Patient Care: Assuring and Scaling Connect Health's PhysioNow Rollout Nation Wide
Using customer-focused approach to deliver a scalable, secure, and integrated platform that reinforced client's position as a leader in innovative MSK care.
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Seamless Growth: Simplifying Merger & Acquisition Delivery with a Patient-First Approach
Using strategic governance and integration approach to merge multiple healthcare providers and develop a unified operational framework.
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