Case Studies: Success Stories & Results : Business and technology strategy development, innovation, change and transformation programmes for some of the UK's leading brands and organisations.

Customer Focused Design: Transforming Customer Delivery for Small Business Owners in Lincolnshire

Developed a clear growth plan and sustainable tools for enhancing membership and services.

Case Study

User Journey Mapping: Hays Travel App Launch

Aiding the development of a customer-centric app to increase engagement, reduce workloads for staff, and support broader technology transformation goals.

Case Study

Multi-Entity M&A Delivery: £250M Merger & Acquisition Delivered Ahead of Schedule and Under Budget

Delivered a merger and acquisition programme for Glenigan, integrating them into the Byggfakta Group by leveraging agile project management, aligning stakeholder collaboration, and implementing process improvements.

Case Study

Operating Model Design: For a £300M Development & Innovation Centre in Northern Ireland

Scale up & transform the operating model of the technology team for one of the 'Big Four' professional services organisations.

Case Study

Transforming Patient Care: Assuring and Scaling Connect Health's PhysioNow Rollout Nation Wide

Using customer-focused approach to deliver a scalable, secure, and integrated platform that reinforced client's position as a leader in innovative MSK care.

Case Study

Seamless Growth: Simplifying Merger & Acquisition Delivery with a Patient-First Approach

Using strategic governance and integration approach to merge multiple healthcare providers and develop a unified operational framework.

Case Study

From the Blog

The Google HEART Framework: A Practical Guide to Measuring UX That Matters

User experience (UX) isn't just about aesthetics - it's about measurable impact. Google's HEART framework provides a structured way to assess and improve UX with meaningful data, avoiding vanity metrics. Neil provides a break down of each HEART category, explaining how to track key signals and align UX goals with actionable metrics to make data-driven decisions that enhance product value.

Neil Munnoch

Posted 20th Feb 2025

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On the Path to a Seamless Windows 11 Transformation with nordstar*

Neil Munnoch explains the impact of transitioning to Windows 11 for UK businesses, emphasising the risk of delaying the upgrade and the benefits of acting early with our support.

Neil Munnoch

Posted 8th Jan 2025

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Hays Travel Partners with nordstar* to Launch a Bespoke Customer App

nordstar* have recently collaborated with Hays Travel and Digital Travel.io, providing expertise in customer journey mapping, strategic alignment, and feedback loops to optimise the app and develop a centralised platform on the behalf of Hays Travel for customers to manage their holiday bookings.

Lottie Brett

Posted 10th Jan 2025

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