"nordstar's workshops helped us bring clarity and focus to our strategic priorities. The process made it easier to align our leadership team and resources, ensuring we are working together towards a common goal. The result has been a clear, actionable plan that we can build on for the future."
The Brief
Connect Health, a leading UK provider of community musculoskeletal (MSK) and chronic pain services, faced challenges in aligning strategic priorities across its divisions. To address these issues, they wished to improve operational efficiency, enhance its service offerings, strengthen clinical delivery, and optimise resource utilisation. To achieve these goals, Connect Health engaged nordstar* to facilitate workshops with senior leadership and management, focusing on defining priorities, streamlining efforts, and developing a cohesive plan to support growth.
Response & Delivery
To meet Connect Health's needs, nordstar* implemented a structured programme of consulting workshops focused on collaboration, clarity, and actionable outcomes. The process began with pre-workshop interviews to understand challenges and goals, followed by mapping organisational objectives to identify gaps. During the workshops, long-term objectives were unified, key initiatives prioritised, resources optimally allocated, and cross-divisional alignment achieved. The outcomes were synthesised into a cohesive strategic plan with actionable roadmaps and measurable goals, supported by feedback loops for continuous improvement. To ensure long-term success, nordstar* established governance structures and provided follow-up support to refine priorities and maintain alignment with strategic goals.
The Impact
The workshops delivered significant benefits to Connect Health, resulting in a more unified and effective organisation. The leadership team achieved consensus on clear strategic priorities, providing a unified focus for the organisation. Streamlined processes led to improved operational efficiency across divisions, while enhanced services and products better addressed patient needs. By prioritising initiatives, the workshops also contributed to improved clinical delivery, boosting care quality and patient outcomes. Additionally, the workshops fostered better collaboration by encouraging teamwork and breaking down silos across divisions.
